Contact Our Knoxville Thrift Store
Get in Touch with Carol’s Gently Used
Thank you for your interest in Carol's Gently Used. We welcome questions about donations, inventory, hours, events, and special orders. Our goal is to provide a welcoming thrift experience and clear communication for shoppers and donors alike. Below you’ll find all the information you need to visit, donate, or reach us by phone.
Carol's Gently Used
1016 Texas Avenue, Knoxville, Tennessee 37921, United States
Thursday - Saturday: 1:30 PM - 5:00 PM
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Shopping Policies
Store Policies — Returns, Holds, and Pricing
Returns
Return policies may vary by item category. For details about returns, please ask at checkout. We aim to be fair and transparent while balancing the nature of resale goods.
Holds
We generally do not hold items for extended periods. For high-demand items, please speak to a staff member who may help with short-term arrangements at our discretion.
Pricing
Prices are set based on condition, brand, and market demand. Clearance and sale days are used to move inventory and remain affordable for our community.
Donate Gently Used Items
Donation Guidelines and Drop-Offs
We appreciate donations that meet our quality standards. To keep donations easy and impactful, please follow these guidelines:
- Accepted: Clean, gently used clothing for women, men, and children; personal care items; gently used household items and home decor in working condition; accessories like handbags, belts, and hats in good repair.
- Not accepted: Opened skincare or makeup, heavily stained or damaged clothing, broken electronics, or large furniture items without prior arrangement.
Donation hours: Please call (865) 283-1340 to confirm donation drop-off times and procedures. Donations dropped outside of designated hours may not be processed in a timely way.
Donation receipts: Receipts are available upon request at the time of donation. Please keep receipts for tax records; consult a tax professional for guidance on deductions.
Finding Specific Items
How We Manage Inventory and Special Requests
Our inventory changes daily as donations are processed. If you’re looking for a specific item—like a coat in your size, a particular brand, or household appliance—call us and provide details; our staff can advise whether such items have recently arrived or suggest when to check back. We also accept special donation pickups for large donations by appointment.
Volunteer Opportunities and Community Partnerships
We welcome volunteers and community partners who want to help with special events, merchandising, and donation sorting. Volunteer roles are scheduled periodically, and those interested should contact us at (865) 283-1340 to learn about upcoming volunteer opportunities. Local organizations interested in partnership or collaborative events are also encouraged to reach out for planning conversations.
FAQ
Frequently Asked Questions
What are your current store hours?
Store hours can vary. Please call (865) 283-1340 for the most current information and holiday schedules.
Can I schedule a donation pickup for large items?
For large or bulk donations, please call ahead so we can arrange suitable times and ensure staff availability.
Do you accept furniture?
We accept small furniture items in good condition by prior arrangement. Larger pieces may require prior approval due to limited floor space.
Can you provide a receipt for my donation?
Yes. Receipts are available at drop-off. We recommend noting the items you donate and asking for a written receipt for tax purposes.
Are you hiring?
Employment opportunities vary. Interested applicants should inquire in person or call (865) 283-1340 for information about current openings and application procedures.
How do you ensure donated items are safe for resale?
We inspect donated items for damage, contamination, and functionality. For health-related products like skincare, we only resell sealed, unopened products with intact packaging.
Contact
Stop by 1016 Texas Avenue, Knoxville, to shop, donate, or get involved. Looking for a specific item? Call (865) 283-1340 to ask about current inventory, donation questions, volunteer opportunities, or store hours.
